March 27, 2007 1:15pm
While trying to book an international flight online through Emirates, clicking submit on the second last step in an involved process I got the following error message:
ERR_shortmiddlename_1
So friendly. Certainly gives me a way forward, like step-by-step instructions about how to solve the problem. My middle name is part of my profile, and there are certain things in your profile you can't edit. Like your name. When I joined Skywards, the Emirates reward program, I'd entered "C" as my middle initial, and after a recent "upgrade" the full middle name was required. The error message was a show stopper, so it was on to the phone centre to get them to change my name, or no flight. Which I wouldn't have minded if the error message had said:
Our booking system requires you to have a middle name longer than one character. Please send an email to blah or call blah to update your profile.